FAQ
Products:
1. Q: What materials are your products made of?
A: Our products are crafted from genuine 925 Sterling Silver, containing 92.5% or more pure silver and are nickel and cadmium free. Additionally, we also offer a variety of 14K, 18K, and 22K gold beads and jewelry.
2. Q: What type of products do you offer?
A: Our diverse range of 925 Sterling Silver products includes Beads & Findings, Bezel Connectors, Rosary Stone Chain Rolls, Silver Chains, Chains, Necklaces, and an extensive selection of stunning jewelry pieces. Furthermore, we deal in exquisite 14K, 18K, and 22K gold beads and jewelry to cater to all your design preferences.
3. Q: Do you offer custom-made products?
A: Yes, we work with the best-known suppliers and craftsmen worldwide to offer custom-made designs with genuine 925 Sterling Silver, as well as customized gold jewelry in various karats. For custom orders, feel free to contact us at info.schmuckbasar@gmail.com.
4. Q: Are your products nickel and cadium-free?
A: Yes, our 925 Sterling Silver products are nickel and cadium-free, ensuring they meet international safety standards and are safe for use in jewelry making.
Payments:
1. Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and other secure online payment options, ensuring a safe and smooth transaction process for both silver and gold products.
2. Q: Is my payment information secure?
A: Yes, we prioritize the security of your payment information, and all transactions for both silver and gold products are processed through encrypted gateways.
3.Q: Do you offer payment plans?
A: Currently, we do not offer payment plans; however, we provide transparent pricing for all our products, including gold jewelry.
4. Q: Are there any additional fees for using certain payment methods?
A: No, we do not charge any extra fees for using specific payment methods. The price you see during checkout is the final amount you'll pay for your order.
5.Q: Can I get a proforma invoice before making a payment for a bulk order?
A: Yes, upon request, we can provide you with a proforma invoice that includes all the details of your bulk order, allowing you to review the costs before proceeding with the payment. We are wholesalers and deal by per grams so the performa invoice may vary from the actual invoice by 5-7%.
Orders:
1. Q: How can I place an order?
A: You can place an order directly on our website or by contacting us at info.schmuckbasar@gmail.com to discuss your requirements for personalized or standard products, whether it's 925 Sterling Silver or gold jewelry.
2. Q: Is there a minimum order quantity?
A: There is no minimum order quantity for standard products, allowing you to order as per your needs, whether you're purchasing silver or gold items.
3. Q: Can I track my order?
A: Yes, we provide tracking information for all shipped orders, including both 925 Sterling Silver and gold products, so you can monitor your package's delivery status.
4. Q: What is the typical processing time for orders?
A: The processing time for orders may vary depending on the products and quantity. Generally, we strive to process and ship out standard orders within 25-45 business days.
5. Q: Do you offer bulk order discounts?
A: Yes, we provide discounts on bulk orders. Please reach out to us at info.schmuckbasar@gmail.com with your specific requirements, and we will offer you the best possible pricing.
Returns and Exchange:
1. Q: Do you accept returns?
A: As most of our products are made-to-order, we generally do not accept returns. However, if the item is damaged or incorrect, we offer exchanges or refunds for both silver and gold items. Please contact us at info.schmuckbasar@gmail.com within 7 days of receiving the order for assistance.
2. Q: Can I exchange a product if it's damaged?
A: Yes, we take responsibility for any damaged or defective products, whether they are 925 Sterling Silver or gold jewelry. Please contact us at info.schmuckbasar@gmail.com within 7 days of receiving the order for a replacement or refund.
3. Q: What is your exchange process for damaged items?
A: If you receive a damaged item, please email us at info.schmuckbasar@gmail.com within 7 days of delivery. We will guide you through the exchange process and arrange for the return shipping of the damaged item.
4. Q: Can I cancel an order and get a refund?
A: We accept order cancellations within 24 hours of placing the order. If you wish to cancel your order, please contact us at info.schmuckbasar@gmail.com, and we will process a refund for you.
5. Q: Are there any items that are non-returnable?
A: Yes, for hygiene and safety reasons, certain items such as earrings cannot be returned or exchanged unless they arrive damaged or defective. Please reach out to us if you have any concerns about specific items before placing your order.